In the event of a service outage

1. Email or call the eDevelopment Online Services Operations Group using the Emergency Contact information to the right. Please supply the following information:

   a. Your name

   b. A callback number

   c. The URL of the site that is experiencing problems, i.e.    
       http://www.<domain>.com/<sitename>

   d. A short description of the problem

2. A support technician will promptly contact and assist you with your issue. Normal business operations are from 8:00am through 5:00pm CST. Emergency issues will be addressed immediately either by our off-hours monitoring group or by a support technician.

 

To suggest an enhancement or addition to the service

We are constantly striving to create a better experience for all our customers. Should you have a suggestion or if you would like to propose enhancements to our current offering please email us at support.edev@plp.com. Please include the following information:

   a. Your name

   b. A callback number

   c. A short description of the enhancement

   d. A story or use case that you want to solve

  

For billing or general reseller inquiries

For all issues related to billing, sales or general reseller inquiries, please contact your eDevelopment sales representative. If you don’t know your representatives name, please contact support.edev@plp.com and we will locate the nearest eDevelopment representative for you.